Big Lots, Inc.
300 Phillipi Road
Columbus, Ohio 43228-5311
Dear Mr. Fisherman,
First of all, let me express my appreciation for your company and the value it provides my family. The store location on Fort Hood St. in Killeen, TX provides exceptional value on many products to my family and helps us obtain quality goods at great prices. Unfortunately, the purpose of this letter is make you aware of the shocking treatment the wife of a friend of mine received on April 29 at your location on (location taken out) Texas.
Alia Osburn, the wife of my good friend Sergeant (my hubby's name) Osburn who is currently deployed to Afghanistan with the Army, was shopping at your store at the above location in the afternoon of April 29, and when she was checking out she asked for a military discount. Instead of a simple yes or no, she was told by the cashier that the military “doesn’t deserve any discounts because they already get too many benefits that we don’t get.” I don’t believe that the military is entitled to any discounts, however there are many businesses which provide them and therefore it would make sense to at least ask whether the business offered a discount. If your business policy is to not offer a discount, then that is perfectly ok. However, insulting not only the wife of a Soldier who is serving in a combat zone but military personnel in general is simply disgraceful.
I am writing this letter on Mrs. Osburn’s behalf as she is much more reserved than your cashier was. The store manager has been notified of the incident, but I also wanted to ensure that this issue was addressed at the highest level. Again, I appreciate the service you provide the military community here in Killeen and I hope this letter will help prevent such situation from occurring in the future.
(My friend's name removed)
Staff Sergeant, United States Army