Shame on You!

So have you ever heard of the store Big Lot's?It's one of my favorites :) I just love to walk around and find cheap little awesome treasures.It has AWESOME seasonal products and if you hit it just right you can find amazing deals on scrap booking stuff.Well a few months back, I went to Big Lot's where my mom lives and we found a few things and as I was checking out I just decided to ask about a military discount ( I rarely ask about this, but at the previous store I had received one so it was on my mind)The cashier quickly and gruffly told me NO! Then proceeded to explain to me that "we" as in military do not, and I quote, "deserve" a discount because we receive so many other benefits that regular people don't. She went on and on her rant for a few minutes and I literally stood there speechless!I didn't say a word to her and just left.After thinking about it for the afternoon my blood was boiling and I decided to call the manger,I told her what had happened and she assured me that the situation would be taken care of. I was still mad because she never even apologized.So, I was still mad and decided to do what every angry girl does! Post it on facebook!lolMy husband was still deployed at the time, and knowing how I am, a friend's husband, also a soldier, wrote a letter to Big Lot's Corporation:Here is the letter ( I took out some of the info because it was personal)
Steven S. Fisherman, CEO
Big Lots, Inc.
300 Phillipi Road
Columbus, Ohio 43228-5311


Dear Mr. Fisherman,

First of all, let me express my appreciation for your company and the value it provides my family. The store location on Fort Hood St. in Killeen, TX provides exceptional value on many products to my family and helps us obtain quality goods at great prices. Unfortunately, the purpose of this letter is make you aware of the shocking treatment the wife of a friend of mine received on April 29 at your location on (location taken out) Texas.

Alia Osburn, the wife of my good friend Sergeant (my hubby's name) Osburn who is currently deployed to Afghanistan with the Army, was shopping at your store at the above location in the afternoon of April 29, and when she was checking out she asked for a military discount. Instead of a simple yes or no, she was told by the cashier that the military “doesn’t deserve any discounts because they already get too many benefits that we don’t get.” I don’t believe that the military is entitled to any discounts, however there are many businesses which provide them and therefore it would make sense to at least ask whether the business offered a discount. If your business policy is to not offer a discount, then that is perfectly ok. However, insulting not only the wife of a Soldier who is serving in a combat zone but military personnel in general is simply disgraceful.

I am writing this letter on Mrs. Osburn’s behalf as she is much more reserved than your cashier was. The store manager has been notified of the incident, but I also wanted to ensure that this issue was addressed at the highest level. Again, I appreciate the service you provide the military community here in Killeen and I hope this letter will help prevent such situation from occurring in the future.

Sincerely,



(My friend's name removed)
Staff Sergeant, United States Army

And the reason I am just telling you about this now, he didn't receive anything back. No generic letter, no anything.This makes me seriously not want to shop at one of my favorite stores and I wanted to share this because I feel like something more should have been done to right the situation.So there you are: SHAME ON YOU BIG LOT'S!I will not be shopping with you for quite a while!